Retained Services
What a Retainer with Etcher Looks Like
A retainer is a monthly partnership built around your priorities. We align on goals, define a scope of focus, and work continuously to move you forward.
1
Monthly Focus & KPIs
We start each month by confirming priorities and success measures, so everyone is aligned on what matters most.
2
Ongoing Work & Support
New needs come up. Support requests are received, prioritised, and completed continuously within your retainer, no reset required.
3
Report & Review
We review progress, close out KPIs, provide a detailed report and refine priorities for the next cycle. The work evolves as your needs do.
Step 1 - Choose your services
IMS & Document Control (Core option)
ISO Maintenance, Document Control and Audit Evidence.
HSEQ Admin & Audit Readiness (Core option)
Regularly track project progress to ensure goals are met.
Mobilisation & Contractor Compliance
Allocate resources and the team that will work on the project.
Continuous Improvement
Execute the project according to the plan and monitor progress.
Systems & Data Backbone
Complete all deliverables and conduct project evaluation.
Step 2 - Choose the bundle
The Bundles
Etcher’s retained services are delivered through flexible bundles designed to scale with your business.
You select the level of support you need - from Light governance through to fully Embedded ownership; based on your operational complexity, risk exposure, and internal capacity.
Each bundle combines core services and optional add-ons, with clear inclusions, service boundaries, and priority levels. As your workload, sites, or compliance demands increase, your bundle can be adjusted to ensure performance, responsiveness, and continuity are maintained.
Start with what you need today. Upgrade as your operation grows.
Step 3 - Work Gets Done
Delivery & Ongoing Support
Once your retainer is in place, work progresses continuously throughout the month. Agreed initiatives are delivered, incoming support requests are received and prioritised, and our team stays responsive as needs change.
Progress is tracked against the agreed focus and KPIs, with regular check-ins to review outcomes and adjust priorities. This ensures work keeps moving forward without friction, resets, or delays.
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Your embedded partner for consistent progress
Some problems don’t fit neatly into a single project. They evolve. They demand continuity, context, and fast decision-making.
Our retained services are designed for teams that need ongoing expertise, reliable execution, and a partner who understands their business deeply, not just a vendor who drops in and disappears.
With Etcher Services on retainer, you gain a dedicated extension of your team focused on long-term impact.
THE MODEL
OWNERSHIP, NOT HOURS.
Designed for clarity, predictability, and performance.
Fixed Fee Retainer
Services are delivered for a fixed monthly fee, providing cost certainty.
Defined Scope & Boundaries
Every service has clear inclusions and exclusions, and volume based capacity so you know exactly what we own.
Simple Economics
Access a multi‑disciplinary team for less than the cost of a single internal hire. Don't worry we are real humans, not Ai robots.
All logos and brand marks displayed in this banner are the exclusive intellectual property of their respective owners. Their inclusion represents a professional engagement with past or present clients and does not imply an official endorsement or affiliation. All specific project details remain strictly confidential and are not shared publicly.
