Retained Services Detailed Overview
Etcher Solutions covers five core areas of business administration through a retained service option. Think of this like five employees working as part of your team for the price of one.
Each service comes with set KPI's defined in our scope meeting, as well as the ability to submit support requests all included within one monthly fee.
Core Service - IMS & Document Control
Integrated Management System (IMS) & Document Control
Etcher Solutions goes beyond traditional consulting by taking operational ownership of a contractor’s business systems. Instead of one‑off advice, Etcher becomes the ongoing backbone of the business - keeping ISO‑aligned systems current, usable, and compliant
Core Purpose
In busy contracting environments, systems degrade as staff focus on billable work. Etcher prevents this drift by maintaining the IMS year‑round, eliminating audit‑time scramble.
Etcher Manages
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ISO System Maintenance: Continuous updates to ISO 9001, ISO 14001, and ISO 45001 policies, procedures, and forms.
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Document Control: Management of the master register, version control, approvals, formatting, and archiving.
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Audit Readiness: Internal audit scheduling, CAPA tracking, and evidence pack preparation for ongoing audit readiness.
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Certification Support: Admin support for surveillance and recertification audits, including documentation presentation.
Outcomes
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Audit Readiness: Consistent compliance with reduced non‑conformance risk.
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Operational Consistency: Standardised, controlled documentation across the business.
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Resource Efficiency: Lead Auditor capability without full‑time staffing costs.
Core Service - HSEQ
HSEQ Admin & Audit Readiness
Etcher Solutions provides ongoing administrative control of a contractor’s HSEQ records and audit requirements. Rather than relying on operational staff, Etcher maintains the backbone of compliance - keeping HSEQ data organised, defensible, and always review‑ready.
Core Purpose
In high‑pressure environments, compliance records often fall behind as site teams prioritize operations. Etcher prevents these gaps by maintaining HSEQ registers and audit evidence year‑round, removing the administrative load from operational leaders.
Etcher Manages
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HSEQ Registers & Records: Full management of training and competency logs, incident/hazard/action registers, and equipment or compliance records.
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Audit Preparation: Coordination of internal audit schedules, collation of evidence packs, and tracking of corrective‑action close‑out.
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Compliance Evidence: Responding to client or principal contractor document requests and maintaining traceability between operational records and procedures.
Outcomes
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Consistent Records: A structured HSEQ framework that’s always review‑ready.
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Fewer Findings: Faster action close‑out and lower non‑conformance risk.
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Operational Focus: Less admin for site teams, more focus on safety.
Add-on Service - Compliance
Mobilisation & Contractor Compliance Desk
Etcher Solutions streamlines the mobilisation process by managing the administrative workload required for people, plant, and documentation to enter site without delay. Instead of relying on site teams, Etcher ensures all mobilisation requirements are accurate, compliant, and ready when needed.
Core Purpose
Mobilisation often stalls when paperwork, tickets, or approvals fall behind. Etcher prevents these bottlenecks by keeping mobilisation documentation current and coordinating all compliance steps so billable work can begin without interruption.
Etcher Manages
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Mobilisation Documentation: Preparation and verification of personnel and plant packs, including tickets, licences, and competency evidence.
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Client & Site Compliance: Management of client portal uploads, site access administration, and adherence to client‑specific document requirements.
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Tracking & Coordination: Monitoring expiries and renewals for critical documents and coordinating directly with site teams to maintain mobilisation readiness.
Outcomes
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Consistent Records: A structured HSEQ framework that’s always review‑ready.
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Fewer Findings: Faster action close‑out and lower non‑conformance risk.
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Operational Focus: Less admin for site teams, more focus on safety.
Add-on Service - Systems
Systems & Data Backbone
Etcher Solutions maintains and aligns the core systems that contractors rely on for day‑to‑day operations. Instead of building internal IT or systems roles, contractors use Etcher to keep platforms structured, connected, and functioning reliably.
Core Purpose
Business systems often degrade when no one is actively maintaining them. Etcher prevents this decay by overseeing system administration and data flow, ensuring information remains accurate and workflows stay aligned across platforms.
Etcher Manages
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System Administration: Daily administration of system platforms, such as planning tools and resource management platforms.
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Integration & Data Integrity: Maintaining workflow alignment between systems, conducting data integrity checks, and delivering light automation via Power Automate.
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Reporting & Visibility: Maintaining dashboards, reporting logic, and underlying data structures for clear operational visibility.
Outcomes
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Reliable Reporting: Fewer manual workarounds and more accurate data for decision-making.
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Operational Efficiency: Systems that support operations instead of slowing them down through manual handling.
Add-on Service - Continuous Improvement
Continuous Improvement
Etcher Solutions delivers steady, incremental improvements across a contractor’s operations. Instead of disruptive transformation projects, Etcher drives small, consistent changes that compound over time and strengthen business performance.
Core Purpose
Operational issues often persist because teams lack time to fix underlying processes. Etcher removes this barrier by reviewing priorities monthly and implementing targeted improvements that build long‑term efficiency.
Etcher Manages
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Review & Prioritisation: Monthly assessment of process pain‑points to identify the highest‑value improvements.
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Monthly Implementation: Delivery of one scoped improvement per month within existing systems and workflows.
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Change Support: Updating procedures, documentation, and providing light training to embed each improvement.
Outcomes
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Sustainable Gains: Gradual efficiency increases and reduced operational friction without business disruption