How We Support Operations
Etcher delivers operational support through two clear engagement models; retained services and ad-hoc project work.
Retained Services
Etcher’s retained services are designed for businesses that need consistent, ongoing ownership of critical operational functions - without building internal headcount.
Under a retainer, Etcher operates as an embedded partner, taking responsibility for systems, compliance, documentation, and operational administration that must remain controlled, current, and audit-ready.
Best suited for:
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Growing or complex operations
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High-compliance environments
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Businesses tired of reactive support
Project Based Services
For businesses with a specific need or one-off requirement, Etcher delivers targeted project support with a clearly defined scope, timeline, and outcome.
This model is ideal for implementation work, system reviews, audits, or short-term operational support where ongoing ownership is not required.
Best suited for:
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Audit support projects
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Short-term capacity gaps
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Implementation or clean-up work
Which Model is Right for You?
Many clients begin with project work and transition to a retainer once ongoing support becomes critical.
What We’re Trusted to Run
A snapshot of the operational systems, compliance frameworks, and day-to-day support Etcher takes ownership of inside client businesses.
ISO-Aligned Systems, Actively Managed
Integrated Management Systems aligned to ISO 9001, 14001, and 45001 - maintained, updated, and kept audit-ready as operations change.
Policies, procedures, registers, and evidence packs actively managed across live operating environments - with version control, review cycles, and traceability.
2000+ Operational Documents Controlled
Operational support delivered across platforms such as SharePoint, Assignar, Microsoft, Xero, Monday, JobAdder, and client compliance portals - structured for real-world use.
Systems That Actually Get Used
Ongoing operational support equivalent to 1–3 internal roles - without recruitment risk, staff turnover, or fixed overheads.
Operational Capacity Without Headcount
Why Choose Etcher Solutions?
Operational systems, compliance frameworks, and internal administration are critical to safe, efficient delivery - but they are often the first areas to become fragmented as businesses grow. When these functions are managed reactively or spread across multiple roles, risk increases and operational clarity is lost.
Etcher exists to provide consistent ownership of this work. Rather than advising from the sidelines or delivering one-off projects, we embed into client operations to run the systems and processes that must function every day. The result is greater control, reduced risk, and predictable outcomes - without the burden of additional internal headcount.
Time & Continuity
Always-On Operational Support
Retained services ensure systems, documentation, and compliance tasks are managed continuously - not revisited only when issues arise or audits are imminent.
Risk Reduction
Reduced Compliance & Audit Risk
Ongoing ownership of ISO-aligned systems, registers, and evidence reduces the likelihood of non-conformances, last-minute remediation, and operational disruption.
FTE Replacement
Operational Capacity Without Headcount
Access the equivalent of 1–3 internal operational roles without recruitment risk, staff turnover, or long-term employment overheads.
System Control
Systems That Stay Usable
Operational platforms and document libraries are maintained for real-world use — structured, current, and accessible to site and office teams.
Predictable Delivery
Clear Scope. Predictable Outcomes
Defined service boundaries, service levels, and accountability ensure work is delivered consistently — without scope creep or ambiguity.
Embedded Partnership
Built to Work Inside Your Business
Etcher operates as an extension of your team, integrating with existing workflows, systems, and reporting rhythms rather than working in isolation.
Happy Customers
What they’re saying
"Etcher's expertise has helped us strengthen and refine our internal processes, making them more streamlined and effective!"
-Klint Roberts, Director, RCG
"Etcher have been instrumental in helping Green Solar Care Solutions develop our business operations. They have been worth their weight in gold when it comes to streamlining our operations.
-Ivan Patchett, Director, GSCS
"I wouldn't trust anyone else with our business development! Etcher Solutions cares about our success and treat our business like their own. We are so impressed with the Etcher team!"
- Stuart Mohan, Director, BTW
